1. CONTRACT

Your contract is with Mary Ellis, 32 St. Martins, Marlborough, Wilts, SN8 1AS, referred to as “Psarou Villa” “we” or “us” in this contract. A binding contract is only entered into after you agree to the terms and conditions on the booking form and pay the deposit and we issue confirmation by return. By contacting us to make a booking you accept that you have the authority to bind all members of your party to these terms and conditions.

2. PAYMENT FOR YOUR HOLIDAY

A minimum non refundable deposit of 50% of the cost of your villa holiday is required at the time of booking. The balance is due 8 weeks prior to departure (arrival at the villa). If the booking is made less than 8 weeks before departure (arrival at the villa), the full amount is due at the time of booking. If any balance remains unpaid, we reserve the right to treat your booking as cancelled by you and apply the cancellation charge set out below in section 4.

Payment must be made in the currency of the invoice/booking form and you are responsible for any payment charges levied by your bank.

Balance payments should be made in sufficient time for cleared funds to reach ourselves by the due date. Payments made after the due date will be subject to a late payment fee of £10 per day, this will continue to accrue until 6 weeks before the start of your holiday, at this point we reserve the right to cancel all unpaid elements of the booking without further notice.

3. INFORMATION

Whilst we make every effort to ensure that the information on our listing pages is as accurate as possible, listings can be imported from 3rd party agencies and occasionally errors can occur in listings which are outside of our control . We reserve the right to make changes to the listings and any information they contain. You will be informed of any material changes before booking. We are specifically not responsible for third party information (from tourist boards and hotels for example) contained in any other brochures or websites.

4. AMENDMENT AND CANCELLATION BY YOU

(A) AMENDMENT

We will do our best to assist you in altering your arrangements after booking but cannot guarantee this will be possible. If alterations can be made you will be responsible for all extra charges and costs and we reserve the right to charge a £75 administration fee per person. We also reserve the right to treat any amendment less than eight weeks prior to departure as a cancellation and apply the cancellation charges set out below.

(B)CANCELLATION

All cancellations must be made in writing by the person who made the booking, this will be the lead name on the confirmation invoice, and are effective on the day we receive this written confirmation of cancellation. As we may incur substantial costs and losses on a cancellation, unless otherwise agreed or stated on the listing we will apply the following cancellation charges, depending on when we receive the cancellation notice:

– More than 56 days before departure: loss of deposit

– 56 – 43 days before departure: 75% of total holiday price

– 42 days or less before departure: 100% of total holiday price

The penalties are in addition to the non-refundable elements of the booking (such as credit card fees and administration charges) that have been contracted on your behalf and notified to you.

If you make a cancellation and we are able to relet VP we will refund you any monies received by ourselves for the rental period in question, less any costs incurred by ourselves.

5. AMENDMENT AND CANCELLATION BY US

(A)AMENDMENTS

Very rarely it is necessary for us to make changes to advertised products and services and we reserve the right to make such changes. In exceptional circumstances we may have to modify your villa holiday after booking. If the change is minor we will do our best to notify you in advance but are not obliged to do so and no compensation is payable. If the change is material (for example, a change of arrival time by more than 1 day, we will notify you as soon as practically possible and offer you the choice of (i) accepting alternative arrangements where possible or (ii) cancelling your holiday. Whichever option you choose we will pay you compensation unless the change has been caused by force majeure.

– More than 43 days before departure: Nil‍

– 42-29 days before departure: £10 per person (excluding infants)

– 28-15 days before departure: £20 per person (excluding infants)

– 14-0 days before departure: £30 per person (excluding infants)

B) CANCELLATION BY US

We must reserve the right to make changes to and correct errors in villa details both before and after bookings have been confirmed. We must also reserve the right to cancel confirmed bookings.

Whilst we hope we will never have to cancel your holiday (this has never yet happened) we reserve the right to do so.

If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the following options:

(a) (for significant changes) accepting the changed arrangements; or

(b) a refund of all monies paid.

You must notify us of your choice within 48 hours of our offer. If we do not hear from you within this stated time period, we will contact you again to request notification of your choice. If you fail to respond within 24 hours, we will assume that you have chosen to accept the change or alternative booking arrangements.

(C) FORCE MAJEURE

Compensation will not be payable in any cases where an amendment, change or cancellation is due to “force majeure”, being unusual or unforeseeable events or circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid. These include, but are not limited to, war, threat of war, riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, water supply failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in rivers, acts of God, closure of airports, changes of schedules or operational decisions of transport providers.

6. PRICES

All prices advertised or quoted are per week and are in pounds sterling unless otherwise shown and are subject to change, up or down, until the booking is concluded. After that, we will only increase the price in limited circumstances to reflect increases in government approved taxes (including VAT), both in the UK and overseas, fees chargeable for services, Government action or exchange rate variation.

7. OUR RESPONSIBILITIES TO YOU

We take care to ensure that all parties involved in the preparation and supply of your holiday maintain the highest standards. Please remember that the appropriate standards will be those prevalent in your destination, which may not be the same as developed international standards..

(a) Should failure in your holiday arrangements relating to you or any member of your party being killed, injured or becoming ill during or as a result of, a service supplied by us or holiday arrangements organised by us our liability to pay compensation is limited in accordance with the liability of the 3rd party service provider under any international convention which governs such services.

(b) Our liability to you does not apply if you or any member of your group is at fault; if the failure is the fault of someone else not connected with providing the services which form part of our holiday contract with you; the failure is due to any unusual or unexpected circumstances beyond our control, which we could not have avoided even if we had used all care possible or the failure is due to any event which we or the supplier of any service could not help, expect or prevent.

(c) Any acceptance of liability is subject to you agreeing to assign to us your rights against any third party responsible for the events leading to your claim and to you affording us all necessary assistance in pursuing that claim.

8. COMPLAINTS

If you have a problem during your holiday, please inform us immediately and we will endeavour to put things right. If you feel your complaint is not resolved locally and you wish to take the matter further you must detail your complaint in writing within 28 days of completion of your holiday with us giving all relevant information.

We are unable to accept any complaint or responsibility after this date has passed or consider any complaint relating to your accommodation, which has not been reported to ourselves during your holiday.

If you fail to follow this procedure we will have been deprived of the opportunity to fully investigate and rectify your complaint whilst you were staying at VP and this may affect your rights under this contract. Compensation payments will only be considered where it is proven that any reported problem had a prolonged or major impact on the enjoyment of the holiday booked. It is not acceptable to make a serious complaint after you have left the property.

We take all complaints seriously and will investigate and respond within 28 days of receipt. Upon review, we will either offer a resolution or reject the claim. You will then have 28 days to either accept the proposed resolution or appeal the decision.

While we strive to resolve all complaints amicably, if a dispute cannot be settled directly between us, you have the option to refer your claim to Arbitration (ADR) through Dispute Settlement Services (DSS). The appointed arbitrator or mediator will review the dispute based on documentary evidence provided by both parties. Please note that DSS charges a fee to both parties, which we can provide details on upon request.

9. YOUR HOLIDAY ENVIRONMENT

We are unable to accept responsibility for any discomfort or inconvenience caused by the weather and climate conditions in your resort and will endeavour to resolve any situation caused as a result of adverse weather conditions promptly. In addition we ask you to consider the location of VP where you may be aware of environmental noise including farm animals such as cockerels, dogs, goats and donkeys. In isolated cases small mice and rodents may also be seen in the natural environment surrounding your villa. During the summer months flies, ants, mosquitoes and wasps are naturally occurring and we encourage you to follow basic food hygiene procedures including disposal of food waste including regularly placing rubbish in the bins located close to your villa. We do not accept responsibility or consider compensation for naturally occurring environmental conditions including resort and road noise.

10. AIR CONDITIONING AND ELECTRICAL APPLIANCES

Air-conditioning is provided for your convenience at no additional charge. A breakdown of the units can often occur where the units are operated for protracted periods of time and/or where doors and windows are left open. Air-conditioning is intended for use while you are present in the villa and doors and windows remain closed. In the event of a breakdown, a specialist engineer is often required. These third-party engineers may take up to several days to attend or essential parts are sourced. VP will not pay compensation due to the failure of any air-conditioning unit or electrical appliance. We will of course use our best endeavours to repair any malfunctioning equipment.

11. SWIMMING POOL AND UTILITIES

On infrequent occasions, there can be an interruption to water and electricity supplies and very rarely the use of the swimming pool. Our local contact will endeavour to resolve the problem within 24 hours or on the next working day. Please contact us or our local representative promptly if you experience loss of service.

VP has its own swimming pool. Please note you and your party are responsible for all guests whilst staying at the property. Children should be supervised at all times when in the vicinity of the swimming pool and alcohol should be consumed responsibly to avoid accidents in and around the swimming pool, garden and villa. Only plastic glasses should be used near the pool. Please inform us immediately should glass be broken in or near the pool.

Should an accident occur in and around your villa you must inform us or our local representative immediately

WIFI is provided for your use but, we cannot, however accept any responsibility for poor reception or loss of connectivity due to the inconsistency of the service provider and on occasions the remote setting of the property.

12. TERMINATION AND INDEMNITY

You must accept responsibility for the proper conduct of yourself and any members of your party whilst on holiday. In cases of serious misconduct including but not limited to excessive noise caused by your party, over occupancy (maximum occupancy will be shown on our website for the relevant property, misuse or abuse of the property and / or fixture or fittings within the property, we reserve the right to terminate your holiday or that of any member of your party. If we do so, we shall have no further responsibility or liability to you. If you or any member of your party wilfully, recklessly or negligently cause any damage to any accommodation, property or person, you agree to indemnify us against any loss suffered by us (including legal costs), arising from such damage.

13. SECURITY DEPOSIT

We do not ask for a security deposit but we reserve the right to charge you the full cost of any repairs / replacement or costs that are deemed necessary to rectify the damage or loss caused by you or any member of your party. In particular should the pool need to be drained to facilitate removal of any broken glass.

Your acceptance of these booking conditions makes it your responsibility for the proper conduct of yourself and any members of your party including care and respect of the villa accommodation, pool and gardens during your stay.

VP is inspected by our local staff and/or ourselves on arrival and departure of each guest and we ask you to leave the property in a similar the condition to which you found it on your arrival and report any damages or breakages caused during your stay.

14. PASSPORTS, VISAS AND OTHER ESSENTIAL DOCUMENTATION

It is your responsibility to ensure that all necessary passports are machine readable. You should also ensure that all necessary visas, international driving licences, vaccinations and other health documents are in order. All passports must have a validity of at least six months from your scheduled return date to the UK.

Failure to provide this information may result in you being denied boarding for your flight. No refund will be permitted and any additional costs will be borne by the named clients.

15. JURISDICTION

This contract is governed by English Law and is subject to the exclusive jurisdiction of the courts of England and Wales.

16. TRAVEL INSURANCE

Your villa holiday accommodation booking does NOT include travel insurance and it is your responsibility to ensure you have adequate insurance cover. In accordance with normal industry practice, we will require you to have adequate travel insurance to provide accident and medical cover before your holiday departs. Such insurance should be valid from the date of booking and throughout the holiday duration and financially cover any probable loss through cancellation, amendment, accident or health related problems. You should ensure you are covered for all activities you are planning on your trip.

17. DATA PROTECTION POLICY

In order for us to process your booking we need to store and record your information, including data as supplied. We use such information for updating our mailing lists and from time to time you may receive travel related information from us or from other companies related to VP. Should you not wish to receive such literature you must advise us in writing.

18. UK FOREIGN OFFICE ADVICE ON OVERSEAS TRAVEL

It is now assumed that British citizens are at risk of terrorism attack, be it in the UK or when travelling overseas. History has shown us these attacks can either be spontaneous or premeditated. For your guidance we suggest you visit the website of the Foreign Office on: www.fco.gov.uk or tel: 0845 850 2829. The website is regularly updated and provides you with country-specific information, including advice on terrorism and general matters on health and safety.

19. ADDITIONAL INFORMATION

In addition to these general booking conditions, specific relevant destination information may be contained within the individual brochures and websites.

We do not accept pets in any of our properties, unless by prior arrangement.

Cleaning and linen changes may be carried out during your stay, generally there will be a clean and linen change halfway through if you have booked the accommodation for 14 nights

Standard arrival time is 16.00 on your arrival day and the departure time is 10.00, the property must be vacated by this time.

VP is designated non-smoking, smoking is permitted outside and on the terraces, but you must be aware of the fire risk posed. An additional charge will be levied for cleaning and airing of villas if you have smoked inside of them.